Which #BORTeam are you?

Client Operations 

Client Operations teams have been demonstrating competence in executing all the elements of the online market research in project management, data collection, fieldwork processes and ensuring timely delivery at a high quality standard. We are very client focused, client-centric, with very flexible regional and multi-account structure and exposure. 

Our expertise includes but is not limited to:

Panel, Sampling, Fieldwork and Project Management

Managing sample only, full service, healthcare, tracking, wave and ad hoc quantitative and qualitative surveys

Handling multiple projects in parallel

Excellent client service and delivery that help to build effective client and internal relationships

Building and maintaining long term trusting relationships with sample providers, partners and vendors

Quality management and survey completion within budget and to the standard and timescale agreed upon with the client

Questionnaire input, recommendations and advice as per the latest GDPR standards and regulations

Quota monitoring, management and reporting on different hosting platforms, APIs or tools

Experience of working to ISO quality control procedures

Incentives management and allocation

Data matching and appending

Deploying and championing new (automation) software solutions, platforms and processes

Insights and consulting on project execution, sampling strategies and efficiencies 

Pricing 

Pricing teams are responsible for the whole bid and sales process execution – from the initial customer contact through the project closure and invoicing. We are offering our clients consultancy around improving feasibility, cost adjustments and multiple options and revisions, based on years of experience and knowledge of the local and global markets. We have continuously built and maintained client relationships to ensure high and consistent client satisfaction. 

Our expertise is including but not limited to:

Accurately predicting feasibility, cost and timings of projects by analyzing various audience requirements

Putting together accurate RFQs and preparing initial costings for simple, medium and high complexity projects

Prepare visually appealing and accurate proposal documents

Building and fostering relationships with new and existing clients while sustaining strict deadlines

Consulting clients regarding recommended project approach(es) to include the use and application of online panel data to support various client’s objectives

Securing repeat business and regularly offering improvements

Applying custom rate cards

Extending GDPR compliant guidelines and professional advice

Scheduling invoices

Assisting in preparation and updating financial reports